Location: Tuqtuquilal, Lanquín, Alta Verapaz, Guatemala
Type: Full-time | On-site
Start Dates: November 2025

The Director of Operations ensures the smooth daily functioning of all aspects of Tuqtuquilal: cacao production, team management, hospitality, finances, materials procurement, and sales fulfillment. This is a hands-on leadership role for someone highly organized, proactive, communicative, and aligned with our mission of regenerative living and heart-led commerce.

This role is ideal for someone who enjoys working in a dynamic environment. They must have a positive attitude, be willing to roll up their sleeves and help out with whatever is needed, and have a coach/mentor mentality with the team. This is not a traditional ‘manager’ position - you will not be ‘managing’ people as much as making sure all operations are aligned to our greater goals and that the team has the support and resources they need. Days will be full, dynamic, and require you to wear many hats, helping out wherever is needed. This role is great for someone who can stay aligned to the big picture vision, advocate for that on the team, while also diving into the day-to-day details.

Key Responsibilities:

Team Support & Leadership

• Supervise and support all cacao production workers, hospitality staff, and groundskeepers.

• Host weekly team meetings to align on goals, tasks, and updates.

• Ensure every worker knows their responsibilities and has the resources they need to be successful.

• Offer mentorship and support for professional growth among the team.

• Handle hiring, onboarding, and basic HR tasks (in collaboration with owner as needed).

• Mediate and resolve conflicts among staff promptly and fairly.

Finances

• Manage the operational budget for cacao production, hospitality, and maintenance.

• Track expenses, payments, and petty cash accurately.

• Ensure all workers are paid correctly and on time, managing payroll records.

• Prepare monthly financial reports for the owner, including expenses and budget tracking.

• Identify cost-saving measures without compromising quality.

Materials Procurement

• Maintain a reliable inventory of all necessary materials (cacao processing supplies, hospitality goods, maintenance materials).

• Order supplies proactively before they run low.

• Develop and maintain relationships with key suppliers.

Communication with Ownership

• Maintain proactive and transparent communication with the owner through weekly reports and as-needed updates.

• Communicate problems early with proposed solutions.

• Maintain clear documentation of activities, challenges, improvements, and ideas.

Facilities & Land Stewardship

• Coordinate basic maintenance tasks (repairs, painting, garden upkeep, etc.).

• Organize monthly "reset" days for deep cleaning or infrastructure improvements.

• Identify infrastructure needs and propose improvement plans.

Local Community Relationships

• Maintain positive and respectful relationships with neighboring community members.

• Represent Tuqtuquilal’s values of respect, collaboration, and stewardship in local interactions.

• Support local community projects when appropriate, with owner approval.

Requirements:

• Must live on-site at Tuqtuquilal full-time (housing and food provided)

• Minimum 2–3 years of experience in operations, production, hospitality, or related fields

• Fluency in Spanish and English

• Must have a driver's license (or willingness to obtain one)

• Must have proficient computer skills (Excel/Google Sheets for reports, WhatsApp/email communication)

Ideal Candidate Will Be:

• Highly organized and detail-oriented

• Proactive and solution-oriented

• Calm under pressure and in dynamic environments

• Strong leadership skills with warmth and respect

• Strong financial literacy and accountability

• Excellent written and verbal communication

• Deep personal alignment with regenerative living, ethical business, and community stewardship

• Ideally experience in agriculture, production operations, hospitality, or small business management

Exchange:

• Accommodations

• All meals provided

• A monthly salary on par with standard local rates for directors

To Apply:

• Send an email to tuqtuquilal@gmail.com with an explanation why would be the best fit for this role. Please share your experiences, skills, and personal values alignment to our project. If we think it’s a good potential fit, we will reach out to set up a video call interview.